SmartRider FAQ

Can I add school credit to the card using the BPay number on the card?
No. Any funds you add to the card using the BPay number on the card, can only be used on Transperth facilities.  Please contact your school directly, for in...
Tue, 14 Dec, 2021 at 1:03 PM
Can I have more than one concession card?
No. You can only have one active SmartRider concession card per enrolled Student. Ordering a second card will automatically de-activate the previous student...
Tue, 14 Dec, 2021 at 1:04 PM
Can I order the student concession SmartRider card over the counter?
Student Concession SmartRider card be ordered over the counter at MonitorWA business premises located at Balcatta WA with a valid application form. The ...
Mon, 19 Aug, 2019 at 11:56 AM
How can I order a student concession SmartRider?
Monitor WA offers three ways to order student concession SmartRider. 1. Using the online ordering service.  Monitor WA provides an online ordering s...
Fri, 15 Oct, 2021 at 12:27 PM
How long does it take to get my card?
All online card orders are printed the next working day after you have completed the online purchase order. All cards are sent via Australian Post Regul...
Tue, 14 Dec, 2021 at 1:26 PM
How much does it cost to purchase a student SmartRider?
It costs $5.00 to purchase a student SmartRider (both new and replacement SmartRider cards), the cost of which will be charged to the nominated credit card....
Tue, 14 Dec, 2021 at 1:25 PM
I had money on my last card, what happens to it?
When a replacement card is issued, funds from your previous SmartRider card should transfer automatically to your new SmartRider card. If this does not happ...
Wed, 4 Aug, 2021 at 3:38 PM
I require photo ID but my school hasn't chosen this option for Smartrider cards.
Click the following link to the Department of Transport, there you can see how to apply for a WA Photo card. http://www.transport.wa.gov.au/licensing/phot...
Tue, 15 Feb, 2022 at 11:44 AM
My highschool SmartRider has an expiry date, what does this mean?
This expiry date relates to the concession entitlement to the student fare you receive while you are in high school. Once the expiry date passes your SmartR...
Wed, 4 Aug, 2021 at 3:32 PM
Online Ordering Privacy Statement
The information provided via this electronic application form is for the use by the Public Transport Authority and its service providers only, and will only...
Tue, 3 Aug, 2021 at 11:52 AM