SmartRider FAQ

Online Ordering Terms & Conditions
You may only purchase a Student Concession card online, if you meet all of the following criteria: You currently attend, or are the legal guardian of a...
Tue, 3 Aug, 2021 at 12:09 PM
Replacement SmartRiders During the School Holidays
Replacement SmartRider cards may be ordered during school holiday periods without the need for a school stamp on the form. However, these cards may only be ...
Tue, 14 Dec, 2021 at 1:37 PM
What if I lose my SmartRider card?
Contact the Transperth Infoline on 13 62 13. They will be able to place a stop to anyone using your SmartRider by placing that card on a HotList. In 24 hour...
Wed, 4 Aug, 2021 at 3:37 PM
What to do if your card appears faulty?
The Public Transport Authority (PTA) is happy to replace SmartRider cards if they are determined to be a faulty card and no physical damage has been done to...
Tue, 14 Dec, 2021 at 1:36 PM
Who is eligible for the student fare?
If you’re a primary or secondary school student you can use the Student SmartRider. You’ll get the student fare for any journey Monday – Friday during the s...
Wed, 4 Aug, 2021 at 3:29 PM